Look up the message that appears in your log. Each message shows where it comes from and what to do about it. A message with three dots means the text after it comes from Shopify or Moneybird itself.
| Message | Where | What you do |
|---|---|---|
| The VAT rate for reverse charge is not mapped to a Moneybird VAT rate. | Order | Map the rate for this situation in the settings under VAT mappings, then try the booking again. Read more |
| No ledger account has been chosen for Gift cards (liability) yet. | Order | Choose the account in the settings under Ledger accounts. This comes up with gift cards and rounding differences. Read more |
| No financial account has been chosen for Mollie yet. | Order | In the settings under Payment methods, map a clearing account to that payment method. Read more |
| Moneybird rejected the booking: … | Booking | The text after the colon usually comes from Moneybird itself and says what is wrong. Fix that and try again. If it says “Moneybird cannot be reached”, Boekvogel got no answer after five attempts; try again later. Read more |
| Moneybird could not find the document. Was it deleted there? Try again. | Booking | If the invoice was deleted in Moneybird, Boekvogel creates a new one on the next attempt. Read more |
| The Moneybird connection stopped working. Booking is paused until you connect again. | Connection | Connect Moneybird again. Everything that was waiting is then booked after all. Read more |
| The Boekvogel subscription is not active. Booking is paused; whatever is waiting gets booked as soon as you resume the subscription. | Subscription | Restart the subscription through Shopify. Nothing is lost. Read more |
| Shopify returned an error: … | Order | Usually temporary. Try again later; if it stays, email us the order number. Read more |
| This order was cancelled after it was booked, without a refund. Check in Moneybird whether a credit note is needed. | Order | Boekvogel no longer touches a booked invoice. Decide for yourself whether it needs to be credited. Read more |
| Moneybird already has a document with reference #1001 that Boekvogel does not recognise as its own booking, for example from a previous integration or an earlier installation of Boekvogel. Boekvogel therefore does not book this. If it is already booked that way, skip it; otherwise delete or rename that document and try again. | Order | Check in Moneybird what that document is. If the order is already booked correctly, click Skip. Otherwise remove the document or give it a different reference, and try again. Read more |
| This refund belongs to order #1001, which Boekvogel did not book. Book the credit note yourself in Moneybird, or book the order first and then try again. | Refund | Usually the order falls before your start date. Book the credit note yourself, or bring the order in with the import and then try the refund again. Read more |
| This refund is waiting for order #1001, which has not been booked yet. Fix the order first, then try this refund again. | Refund | Check why the order is not booked (it is usually in “Needs attention” itself). Once it is booked, try the refund again. Read more |
| Not booked: the settings are not finished yet. | Order | Finish the settings. Whatever came in meanwhile is then booked straight away. Read more |
| The order falls before the chosen start date. | Order | Not an error. If you want to book it anyway, use the import. Read more |
| The order was cancelled. | Order | Not an error. Cancelled orders are skipped on purpose. Read more |
| Not booked: Moneybird is not connected. | Order | Connect Moneybird and choose your administration. Whatever came in meanwhile is then booked straight away. Read more |
| The order no longer exists in Shopify. | Order | Not an error. The order was deleted in Shopify, so there is nothing to book. Read more |
| The refund no longer exists in Shopify. | Refund | Not an error. There is nothing to credit. Read more |
| Skipped manually. | Order | You clicked “Skip” yourself; Boekvogel will not book this order. If you change your mind, click Try again. Read more |
| Access to Shopify has expired. Open Boekvogel in your Shopify admin and then retry the booking. | Order | Open the app once in Shopify; that renews the access. Then click Try again. Read more |
| Boekvogel needs a new permission from Shopify for payouts. Open Boekvogel in your Shopify admin to approve it. | Payout | Open the app in Shopify and approve the requested permission. Payouts are then processed again. Read more |
| Net payout … is negative (…); check whether this is right. | Payout | More went out than came in, for example after many refunds. Check the payout in Shopify. Read more |
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