Reading the log

Every order has a log: what happened and why. It is meant to answer a question, not to program against.

What is in it

Per event a time, a text in plain language and a level: normal, warning or error. Think of “booked in Moneybird”, “waiting for a VAT mapping” or the literal text Moneybird returned when it rejected the booking.

An empty log

If there is nothing on an order that has been booked, that is a signal: email us the order number. Normally there is at least one line.

Retention period

The log is kept for 90 days and then cleaned up automatically. If a customer asks for their data to be deleted, their data is erased from the log too; the booking itself stays, because it belongs in your administration.